Support

Having trouble with one of our games? Check the frequently asked questions or send us a message. We usually reply within 2–3 business days.

Frequently asked questions

›How do I restore my purchases?

Open the game's settings and tap “Restore purchases”. Make sure you are signed in with the same Apple ID you used to buy.

›How do I request a refund?

Purchases are processed by Apple, so refunds are requested directly from Apple at reportaproblem.apple.com.

›I lost my progress after reinstalling.

If the game supports iCloud, sign in with the same Apple ID and make sure iCloud is enabled for the game in Settings.

›I found a bug.

Thanks! Send us the form below with your device model, iOS version and the steps to reproduce it.

›How can I delete my data?

Send us a message with the topic “Privacy” and we will delete any data linked to you.